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Cookie Policy

Last updated: [13 July 2025]

  1. Introduction

This Cookies Policy explains how EMYRA SOLAR (“we”, “us”, “our”) uses cookies and similar technologies on our website [https://emyrasolar.co.uk] to enhance user experience, track performance, provide tailored content, and meet legal obligations. This document forms part of our broader Privacy Policy and complies with UK GDPR, the Privacy and Electronic Communications Regulations (PECR), and ICO guidance.

  1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They store information about your preferences, device, and behaviour on the site. Cookies help us:

  • Remember login details and preferences.
  • Understand how users navigate the site.
  • Provide relevant marketing and retargeting.
  • Maintain security and performance.

Cookies can be:

  • Session cookies – deleted when you close your browser.
  • Persistent cookies – remain on your device until expiry or deletion.
  1. Types of Cookies We Use

We categorise cookies used on our site as follows:

  1. a) Strictly Necessary Cookies

Required for the core functionality of our website (e.g. security, form submissions, language preference).

  1. b) Analytics & Performance Cookies

Used to collect anonymous data about traffic, page interactions and user journey. We use Google Analytics and Zoho SalesIQ.

  1. c) Functional Cookies

Enable enhanced features like chatbots, CRM autofill, remembering site preferences. Powered by Zoho One modules.

  1. d) Targeting & Advertising Cookies

Used by marketing platforms (Google Ads, Meta Pixel) to deliver relevant ads and retarget visitors.

  1. Cookie Table – Examples in Use
Cookie Name Purpose Duration Provider
_ga Google Analytics tracking 2 years Google
_gid Session analytics ID 24 hours Google
ZCAMPAIGN_CSRF_TOKEN Email form security Session Zoho Campaigns
zfccn Chat session identification 1 day Zoho SalesIQ
AWSALB Load balancing 7 days CloudTalk
_fbp Facebook ad retargeting 3 months Facebook

Note: Cookie names may vary depending on updates from third-party platforms.

  1. Managing Cookies & Consent

When you visit our site, a banner allows you to accept, reject, or customise your cookie preferences. You can:

  • Change settings at any time via [Cookie Preferences] link (footer).
  • Use browser settings to delete/block cookies (see Section 6).
  • Opt out of targeted advertising on: [https://youronlinechoices.eu]
  1. How to Control Cookies via Browser

You can manage cookies in your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Edge: Settings > Site permissions > Cookies and site data
  • Safari: Preferences > Privacy > Manage Website Data
  1. Do Not Track (DNT)

Our website currently does not respond to DNT signals, due to a lack of industry consensus. However, you can still control cookies via the methods above.

  1. Third-Party Cookies

Third-party services used on our site may set their own cookies. These include:

  • Zoho CRM, Books, Desk, Campaigns, Forms
  • Google Analytics
  • Facebook Pixel
  • CloudTalk call tracking

All providers are GDPR-compliant and bound by data processor agreements.

  1. Updates to This Policy

We may revise this Cookie Policy as tools, platforms, or regulations evolve. The current version is always available at: [https://emyrasolar.co.uk/cookies-policy]

  1. Contact

For any questions or concerns: Email: dpo@emyrasolar.co.uk
Address: 35 Berkeley Square, London W1J 5AE, United Kingdom

🔐 Legal Notice This Cookies Policy is issued in compliance with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • PECR Regulations
  • ICO Guidance on Cookies and Similar Technologies

All data collected through cookies is handled securely, stored according to our Data Retention Policy, and integrated with Zoho One and CloudTalk in a lawful and transparent manner.